Control your Debit Card with the Touch of a Button!
CardProtect is a card management tool that allows you to instantly turn your debit card on or off through our online banking services. If you lose your debit card, simply turn your card off! When you find your debit card, simply turn it back on!
Two Way Text Fraud Alerts
If our system detects suspicious activity on your debit card, you'll receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction. If you indicate the transaction is fraud, you'll receive another message with a number to call for follow-up. If not, you're all set. The system will mark the transaction as legitimate and you can get on with your day.
If we do not receive a response to the text within a specified time, we will call you.
To use Two Way Text Fraud Alerts, we must have a current mobile phone number in our system. Give us a call at 1 (877) 300-9369 to verify your mobile phone number.
Phone Calls for Fraud Alerts
If we detect suspicious activity on your debit card and we do not have your mobile phone number, we will call you to verify activity on your account. We will also call you if we send you a two way text message but do not receive a response within a specified time.
If you misplace your debit card, login to the mobile app and click on the Manage My Cards feature. From there, choose the card you want to block and select the ‘Block My Card’ option to put a temporary block on transactions.
All transactions will be temporarily blocked except pending and recurring transactions.
Once you find your card, log back in to the mobile app and click on the Manage My Cards feature. From there, choose the card you want to unblock and change the ‘Block My Card’ option to lift the temporary block on transactions.
You can block your card as often as you want, in seconds, through the mobile app.